Bleak House Englands Social Institutions and Political...

Charles Dickens Bleak House presents a damning portrait of Englands social institutions and political infrastructure. The novel allows Dickens to express condemnation for the English court and judicial system; as the author purportedly stated prior to writing Bleak House, The one great principle of the English law is to make business for itself, (cited by Perdue). In addition to exposing the corruption of English common law, Dickens also draws attention to fractures in the very fabric of English society. Most of these fractures are related to social norms and ethics. Although Bleak House possesses a complicated, many-layered plot, one of the common threads remains the suffering of women and children. Esther Summerson is the novels protagonist, is born into unfortunate circumstances. Already Dickens provides social commentary on English culture. Summerson has one of the most positive, uplifting names in the novel. Her heroine status and her name are not coincidental. The entire cast of characters in Bleak House is symbolic. In fact, the whole tale is symbolic and crowded with symbols, (Introductions). Ester Summersons name connotes a strong female figurehead (Esther, from the Bible) as well as the lush liveliness of summer in her surname. The connotations are only partly ironic. Summerson emerges as a strong female character, albeit one who struggles incessantly against some of the darker elements of British society. Moreover, Dickens is sure to use the dreary

Essay on Manifest Destiny and American Politics - 658 Words

During the late eighteenth and early nineteenth centuries the United States saw many problems come and go. Some problems were more important than others, however all led to further division of American politics. The most divisive issue in American politics during this time frame was the idea of Manifest Destiny, or territorial expansion. Manifest Destiny was the idea that it was the United States’ destiny to take over all of North America from the Atlantic to the Pacific. Most of the public was in favor of territorial expansion, though some politicians felt it contradicted the constitution. Strict constructionists were against territorial expansion, while loose constructionists felt expansion was the United States’ destiny.†¦show more content†¦One of the supporters of Manifest Destiny was, democrat, James Polk who served as president from 1844 to 1848. Polk was strongly in favor of expanding the United States to the Pacific. This opinion won him the election of 1844. That year Henry Clay, a well known and loved figure in American politics, ran and was expected to blow, little known, Polk of the charts. The only problem was Clay was nervous about territorial expansion. He did not want was with Mexico and was unsure of the constitutionality of expanding. Polk won because the majority of the public believed in Manifest Destiny. Along with influencing presidential elections, Manifest Destiny played a role in the slavery issue. Entering the mid eighteen hundreds slavery was a very sensitive subject, and some of the bad feelings that caused this sensitivity were caused by territorial expansion. With more lands being acquired the number of slave state and free state representatives in Congress became unbalanced. This caused great distress among the senators and representatives. For instance, free state members of Congress began accusing the slave state members of conspiracies. One such accusation was made by Charles Sumner. He proposed the idea that southerners wanted to acquire more land so they could implant slavery in the territories. With more slave oriented territories that would eventually became slave states, the South would have control of Congress. This isShow MoreRelatedThe United States Essay1243 Words   |  5 Pagesknown as Manifest Destiny. Over the five decades that Manifest Destiny las ted politics and the government changed along with the geographic face of the United States while the country expand to cover most of North America. Of these political changes, the death of the Federalists, birth of the Whigs and reformation of the Democratic party were among the most prominent. However an underlying conflict began to progress with each new purchase and acquisition of territory. Manifest Destiny led to multipleRead MoreManifest Destiny Of The United States1202 Words   |  5 PagesManifest destiny is one of the beliefs that existed in the United States. The latter stated belief claimed that, the settlers based in America were allowed to spread all over the continent. However, historians came into an agreement that three themes exist in relation to manifest destiny, and this include: the America’s special virtue and their institutions; America’s mission that aimed at redeeming and rebuilding the western part as per the agrarian America, and a destiny that will enhance theRead MoreManifest Destiny: Term or Reality Essay1315 Words   |  6 PagesThe three authors that describe Manifest destiny have very different beliefs but all use one person with vastly different views on Manifest Destiny and his beliefs on the term. The person that first used the term in any form of writing was John O’ Sullivan and is accredited with coining the phrase but much of this time had this strong belief in expanding the territory and states of the United States. Their views on this term were different because some believed that the United States should expandRead MoreThe Reflection of Religious Beliefs in American Politics Essay654 Words   |  3 PagesThe Reflection of Religious Beliefs in American Politics As many people already know, politicis and religion some times go hand in hand. Recently, president Obama delivered his Inauguration Speech to the world. There were several remarks mentioned that pertained to religion. Many of the remarks can easily tie in with the American culture core values, which include, Americans are among a chosen people, manifest destiny, morality yields prosperity, and the protestant ethic. A Chosen People Read MoreManifest Destiny1327 Words   |  6 PagesManifest Destiny is a term used to describe the reason behind the US expansion into the West. What are the social, political and economical effects of this idea on the people living in the United States colonies and the West? Manifest Destiny is a term coined by John L. Sullivan in 1845 when talking about the annexation of Texas. He believed, along with other expansionists, that it’s inevitable that the US population would spread across North America because the land is given by Providence toRead MoreThe Manifest Destiny : A Theory During The 19th Century1103 Words   |  5 PagesThe Manifest Destiny was a theory during the 19th century that many Americans believed. They believed that they were destined by God to expand from coast to coast. Andrew Jackson’s concept of the Manifest Destiny lead to the Trial of Tears because he believed it was a God-given right to attain land so he was willing to do all in his power as a president to expand the United States. He was blessed with the opportunity to expand the United States due to the global wars that transpired between FranceRead MoreThe First Televised Debate Between Richard Nixon And John F Kennedy936 Words   |  4 Pages1960s The event that kicked off the 1960s was the first televised Presidential Debate between Richard Nixon and John F Kennedy. This debate changed the way the American populous approached politics because it allowed anyone with a television to have a front row seat to the debate. Furthermore, when individuals listened on the radio, the thought that Nixon had better answers, but when citizens saw how composed John F Kennedy was, they believed that he had one. Also, the event that closed the 1960sRead MoreAmerican History : The Mexican American War Essay1413 Words   |  6 Pagestoday was the Mexican-American war. This war not only shaped American politics for decades, but also fueled the sectional crisis that culminated into the infamous Civil War. Being the new country’s first armed conflict fought mainly on foreign soil, the war itself had several diplomatic implications that haunted politics for years to come. However, the war itself was fought for several political, social, and economic reasons and can be attributed with shaping the essence of American culture forever. LeadingRead MoreThe American Of The Mexican American War1664 Words   |  7 Pages2016 The Mexican American War â€Å"No President who performs his duties faithfully and conscientiously can have any leisure.† –President James K Polk. The Manifest Destiny is believed to have the primary cause of western expansion in the United States during the 19th century. This doctrine is believed to have been the primary sourcesRead MoreWhat Was Manifest Destiny And How Did The U.s.1036 Words   |  5 PagesWhat was Manifest Destiny and how did the U.S. carry it out in the first half of the 19th century? Manifest Destiny was a widely held, but vaguely defined belief system popular by many in the United States during the nineteenth century. The belief was that expansion by the U.S. was justified and something that was inevitable throughout the American continents to achieve and protect the interests of its citizens. They also thought they had a god given mission to lead the world in a peaceful transition

Effective Business Communication Communication and Culture

Question: Describe about the Effective Business Communication for Communication and Culture. Answer: Self-reflection The power point presentation prepared by me and my friend is based on the topic Non Verbal Communication and Culture. During this power point presentation I with my friend have tried to cover different areas of non verbal communication. However, the main strength of the presentation is that it is successful in conveying the meaning of non verbal communication. It clearly states how the negative and how the positive behavior can be shown in terms of non verbal communication. For example, in slide 3, under the point power and dominance we have stated how in an organization the boss can show his or her negative behavior and power by non verbal communication like, sending awkward messages or maintaining a distance with the employee in a meeting. At the same time, in the same slide we have also mentioned that ways of showing positive behavior towards client. For example, we have mentioned that with a smile on face how a person can deal with the clients or customers by showing positive attitude or behavior. Another strength of the presentation is that in that presentation we have clearly mentioned about importance included in the non verbal communication at the workplace. I and my friend mentioned about total five points as the benefits or importance that can be gained from non verbal communication at workplace. For example, in slide 4, we stated non verbal communication helps to convey the attitude and the state of mind of a person, non verbal communication helps in determining the feeling of an individual about the co-workers etc. The presentation also talks about different types of non verbal communication. As for instances, eye contact, facial expression, body language etc. Along with these all, we have also mentioned about the different ways of improving the non verbal communication, which is also strength of this presentation. For example, in slide 8 we have talked about filming yourself, practicing in front of mirror etc. Although there is much strength in the presentation that I and my friend prepared, there are also some points those I would like to change if I got another chance to prepare the presentation. At first I would like to sequence of presentation. At the same time, I would also like to avoid unnecessary descriptions. For example, what is Eye Contact or what is Body Language etc. After that I would also like to change presentation about the non verbal communication in the culture by just providing some pictures. I would like to change these because these points create the weakness in the presentation and at the same time reduce the value of the presentation. The proper sequence of the presentation like, at first definition of non verbal communication with example, then its types and then its importance, helps the spectators to understand in a better way. Unnecessary descriptions reduce the interests of the spectators regarding the presentation and it also kills the time. On the other side, just picture without any single line confuses spectators because it is problematic to remember and relate the verbal definition given by me or my friend with the picture. If I got a chance to change, first of all I would like to give a clear definition of non verbal communication with an example. After that I would like to state about the types of non verbal communication in detail and then only I would state about importance that can be achieved from non verbal communication. At the time of stating about the importance I would also like to justify each point by showing how non verbal communication helps by stating examples. I would like to change these points because these would help me to convey my knowledge about the non verbal communication in a better manner. Along with that, the detail discussion on each point including the examples helps the spectators to understand the thing clearly what I am trying to convey. Examples help the spectators to relate the knowledge with the practical ground. However, I would avoid any unnecessary description. On the other side, I would like to give more focus on the point non verbal communication in culture and I would like to clearly state how it differs from culture to culture. During the presentation, I and my friend both have contributed equally to make the presentation successful. We have collected the information regarding the non verbal communication in workplace together and we have prepared the presentation slides by considering the ideas of both of us.

The Ultimate Goal of a Customer-Oriented Organization Is to Maximize Its Customer Satisfaction Essay Example

The Ultimate Goal of a Customer-Oriented Organization Is to Maximize Its Customer Satisfaction Paper The ultimate goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. â€Å"The customer is KING. †. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing, what is the customer satisfaction, why the customer satisfaction is important, what is the customer-oriented organization, how to be a customer-oriented organization using the knowledge of marketing. Marketing is an organization function and a set of processes for creasing, communication, and delivering value to customer relationships in ways that benefit the organization and its stakeholders. (David L. Kurtz Boone 2010, Principles of contemporary marketing PP7) Marketing creates form, time, place, and ownership utilities. Formproduction of the good, driven by the marketing function; Timemake product available when customers want to buy the product; Placemake product available where customers will buy the product; Ownership (Possession) once you own the product, do what you want with it. (http://www. udel. du/alex/chapt1. html, 16-11-2010) Marketing has been a part of business; its importance has varied greatly. Marketing has four eras in the history: the production era, the sales era, the marketing era, and the relationship era. The production era: The prevailing attitude of this era held that a high-quality product would sell itself before 1925. The sales era: In this era, fir ms attempted to match their output to the potential number of customers who would want it in about the 1920s to 1950s. The marketing era: Marketing concept is company-wide consumer orientation with the objective of achieving long-run success. We will write a custom essay sample on The Ultimate Goal of a Customer-Oriented Organization Is to Maximize Its Customer Satisfaction specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on The Ultimate Goal of a Customer-Oriented Organization Is to Maximize Its Customer Satisfaction specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on The Ultimate Goal of a Customer-Oriented Organization Is to Maximize Its Customer Satisfaction specifically for you FOR ONLY $16.38 $13.9/page Hire Writer The relationship era: This era in the history of marketing emerged during the final decade of the 20th century and continues to grow in importance. Relationship marketing involves developing long-term, value-added relationships over time with customers and suppliers. (David L. Kurtz Boone 2010, Principles of contemporary marketing PP9-11) Now the main era is still in the marketing era. Marketing does not occur in a vacuum. The marketing environment consists of external forces that directly or indirectly impact the organization. We have some environmental forces: societal, political, economic, competitive, and technology. Societal Forces: Pressure to create laws Since marketing activities are a vital part of the total business structure, marketers have a responsibility to help provide what members of society want and to minimize what they dont want. Societal forces pressure political forces to create legal forces governed by regulatory forces. Political Forces: Forces in the marketing environment that are shaped by elected (and sometimes appointed) officials that impact the decisions made by a business organization. Government officials can enact laws that could cause serious harm to specific business sectors. For example, a state that passes laws prohibiting off-shore drilling would dramatically affect oil drilling companys business outlook. Through environmental scanning a business looks at these political forces that might affect them in the short and long term. Economic forces: Marketers may need to adjust their marketing mix as the economy passes through different stages. (http://www. udel. edu/alex/chapt3. tml, 16-11-2010) Customer-oriented organization is one that allows the wants and needs of customers and potential customers to drive all the firms strategic decisions mind is that has the business philosophy incorporating the marketing concept that emphasizes first determining unmet consumer needs and then designing a system for satisfying them. Today, the marketing era is also the most important era, although it has had four eras. The organizations build on the marketing era’s customer orientation by focusing on establishing and maintaining relationships with both customers and suppliers. http://www. wordiq. com/definition/Marketing_orientation, Marketing orientation– Definition, 16-11-2010) Marketing mixing is a framework which helps to structure the approach to each market. The mix is a bundle of variables which are offered to the customer. These include the product or service itself and the price which should be charged. In 1960 Jerome McCarthey presented the 4Ps to the world. Produ ct: This means the products or services quality, the functions, the features and benefits of its design plus packaging, guarantees and level of after-sales service. Choices can be made about any of these aspects. Price: It includes recommended prices to end-user customers, distributors trade prices, cash discounts, bulk discounts, terms of credit. Place: It means where and when the customer buys and consumes the product or service. Place is sometimes referred to as the marketing channels, physical distribution, logistics or location. Promotion: It means the promotions mix or the communications mix. This mix includes advertising, sales promotions, publicity, direct mail, exhibitions, display, packaging, selling and even word-of-mouth. Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business. (http://en. wikipedia. org/wiki/Customer_satisfaction, Wikipedia, 18-11-2010) Customer lifetime value: This phrase relates to a very simple concept. Every interaction you have with a customer should be done on the basis that their value to you is the total of all the purchases they will ever make, not that one sale. For example your most valuable customers are probably not those who make the biggest purchases, they are the ones who come back again and again. This way of thinking also allows you to consider marketing approaches that do not require you to make back he cost of acquiring a customer in a single sale; The cost of acquisition: It has been demonstrated that it is up to 20 times more expensive to acquire a new customer than it is to keep an existing one. A traditional sales approach can be likened to pouring new customers into a bucket with a hole in the bottom-the weaker your levels of customer retention the larger the hole. http://www. saferpak. com/csm_articles/Customer%20satisfaction_%20loyalty%20and%20profit. pdf, Customer satisfaction, loyalty and profit. understanding the links between service and the bottom line, 16-11-2010) Excellent service organizations intensively study the key drivers of people who use their products. Key drivers are the needs, wants, and expectations that a re most important to customers, and they should be part of the organization’s knowledge base. The best way to learn these key drivers is to continually and carefully study customers. Many managers think they understand the factors that contribute to customer satisfaction and intent to return. Most times, however, management’s perception does not represent the customers’ point of view, creating a disconnect between what managers think consumers prefer and what consumers actually want. (http://onlinesuccesscentre. com/tag/key-drivers-of-customer-satisfaction/, â€Å"Customer Relationship Management. 8 Common goals for a CRM Program. What are Key Drivers Of Customer Satisfaction? 18-16-2010) There are three steps to build customer relationships: Determine mutually satisfying goals between organization and customers; Establish and maintain customer rapport; Produce positive feelings in the organization and the customers. (http://www. businessballs. com/crmcustomerrelationshipmanagement. htm,18-11-2010 ) The organization should build up a â€Å"Customer-Centric Business Structure†: Customer segments that the organization wants to excel and dominate; the unique value targeted customers receive through our products and services; the critical few things that must be done well to deliver the customer value; basic building blocks to enable the creation of such critical capabilities. http://doc. mbalib. com/view/24c1de252959a991d26e421ea6a464b6. html,16-11-2010) Customer service deals with a wide range of practices used by businesses to make their customers satisfied. These practices can range from polite and friendly service to going the extra mile to ensure satisfaction is achieved. Many businesses, especially smaller ones, refer to this as the key factor in the development and success of their business. Companies that strive on developing these techniques always prosper over their competitors. There are four benefits of an effective customer relation management strategy: The organization increases profit. Business studies tell that the longer the company keeps a customer, the more money it will make in the long run. This is due to the fact, that customers always spent a little money in a new business relationship, and a lot more – when the business deals are running smoothly. The organization will survive in a competitive market. Effective customer service has grown in business for staying. With an increasing globalization, faster competition and a fast running technology and the reducing of trade barriers, competition is fierce. There are several suppliers around the world, eager to make business and to snatch your customers and the opportunity to satisfy customers. If you do not deliver to the customers – you will not survive. The organization will reach a higher